Branch Opening Hours

Locations	Hours
Los Angeles     San Francisco      Las Vegas   Denver   New York   Orlando   Dallas Forth Worth	Monday-Friday   8:00am - 5:00pm
	Saturday   8:00am - 1.00pm
New York    Seattle  Nov to Feb	Monday-Friday   9:00am - 4:00pm   Saturday   By appointment

Denver  Branch is closed 6 Dec 2025 to 28 Feb 2026 Seattle  is closed 5 Jan 2026 to 2 Feb 2026

All Branches are closed on the following Statutory Holidays

• Easter 20 April 2025
• Memorial Day 26 May 2025
• Independence Day 4 July 2025
• Labor day 1 September 2025
• Thanksgiving 27 November 2025
• Christmas 24-25 December 2025
• New Years eve 31 December 2025
• New Years day 1 January 2026

Pick Up Time

At pick up the person under which the reservation has been made must be present with the original driver license and physical credit card showing his/her name and, if he/she wants to drive, also with the original driver’s license. If he/she is not driving we need another government document to confirm the identity. We also require the original driver’s license for any additional drivers in order for them to be insured and legally allowed to drive the motorhome. We accept the original driver’s license in English, Dutch, German, Spanish, Portuguese, French, or Italian. If the driver’s license is in any language other than the above an international driver’s license or an official English translation must be presented at pick-up alongside the original.

We have the right, and legal obligation, to deny a renter the motorhome when the renter seems not capable to drive a motorhome, e.g. intoxicated, suspicion to be under drug influence, etc.

While it is possible that somebody else in the party drives the main renter will in such cases - no original driver license, not deemed to be fit to drive - not be listed on the rental agreement as driver and therefore not be covered by any insurance. Still the main renter remains fully responsible for the motorhome. If the main renter wants to be entered as driver he/she needs to return at a later time to one of our branches and obtain an updated rental agreement.

To avoid waiting times for our mutual customers, it is now compulsory that our customers register online via http://www.britz-usa/check-in at least 14 days prior to the pick-up date and reserve their transfer pick-up location (if booked and paid for). Customers with transfers reserved must contact the branch 4 days prior to the first rental day to schedule the shuttle pick up time.

Regular vehicle pick-up times are 

Monday to Friday 12:30 noon and 4:00 PM.
Saturday  Call for an appointment (general pick-up time 12:00 - 13:00)

To avoid waiting times or to schedule pick up please call the branch.

Vehicle Drop Off

Drop Off time is between 8:00 AM and 10:30 AM

A charge of US$30/hour applies for a late vehicle return. Later drop-offs will not be entitled to get a complimentary transfer to the airport hotels or airport..

General Restrictions

Minimum Age

The minimum age for the rental of a RV is 21 to a maximum of 79 years  

Child Seats

All passengers in the motor home have to be buckled up. Children, typically up to 6 years or 60 pounds, need to be in a child seat (check with state laws). Child Seats are not available for hire. Further reading is available on the Child Seats information page.

The parents or guardians are responsible that the applicable laws in regards to child or booster seat are followed.

Pets

Pets are not allowed in any RV.

Smoking

Smoking is not allowed in any RV. A minimum fee of US$250 for cleaning / deodorizing applies.

Winterizatin

Units may be winterized from mid-October to mid-April in New York
Units may be winterized from mid-October until mid-April in Denver
Units may be winterized from October 1 until April 30 in Seattle

 Travel Restrictions

Mexico

Traveling into Mexico is not permitted. There is no insurance coverage in Mexico.

Death Valley

Traveling into Death Valley is not permitted between June 15th and September 15th.

Alaska

Traveling within Alaska, Yukon and/or NWT (North West Territories) is permitted. Britz must be advised at the time of reservation.

Other

Traveling on any non-public, gravel, dirt or logging roads and other non-public roads, beaches, etc. and in the Inner city of New York, Montreal and Quebec City (Canada) is not permitted.
Violating any of the above listed restrictions, including collisions, mechanical breakdowns and thefts occurring in a travel restricted area, voids this contract.

Britz will hold the customer fully responsible for accidents or mechanical breakdowns and thefts occurring in a travel restricted area! Insurance coverage will be void in case of violation!

Payment Terms

Payment for rental charges and other charges must be received at time of booking. Without payment in full the RV will not be reserved for the customer. Payments are in U.S. currency. Local Taxes are due and payable in addition to the rental and/or purchase price. These Taxes vary depending on the Location and may change during the year without prior notice.

AMEX, VISA and MasterCard are accepted.

Cancellation

The cancellation must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee is calculated -

• 60 calander days or more prior to rental dates the deposit is non refundable. In addition there is a US$200 cancellation fee
• 59 to 30 calendar days prior to rental dates - 40% of the rental cost  minus any applied discount plus one-way fee if applicable
• 29 to 15 calendar days prior to rental dates - 70% of rental cost minus any applied discount plus one-way fee if applicable
• 14 to 05 calendar days prior to rental dates - 100% of rental cost minus any applied discount plus one-way fee if applicable
• 04 to 0 calendar days (including no-shows) - 100% of rental cost minus any applied discount plus holiday surcharge plus preparation fee plus one-way fee if applicable

In addition to the charges mentioned above any confirmed surcharges must also be paid.

No name change is accepted when a surcharge, e.g. Holiday Surcharge, or an extended minimal nightly rent rule applies. Such name change will be handled according to the cancellation terms and result in a new booking.

Please Note: Any refunds may take up to 3 weeks to process. No refund will be given for delayed pick ups / early returns, unused mileage or 'no shows'.

Amendments

Amendments are charged at a rate of US$50 per change. This applies but is not limited to changing the, drivers name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. If the amendment results in changing the vehicle brand your deposit is not transferable. Where the hire is being extended, the amendment fee will not apply. Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.

Name Changes

Name changes are not permitted inside 60 days of pickup under any circumstances.   Dates that fall in the Burning Man Festival name changes are not permitted at any time once confirmed.

No name change is accepted when a surcharge, e.g. Holiday Surcharge, or an extended minimal nightly rent rule applies. Such name change will be handled according to the cancellation terms and result in a new booking.

Shuttle Service & Transportation

Transfers are available to be booked for a fee of $175 per booking (roundtrip transfer) and must be selected as part of the initial booking request. If booked, the transfer must be reserved via the online VIP check-in at least 14 days in advance of the first rental day and confirmed by the branch. Transfers will not be made available if the VIP check-in is not completed 14 days prior to the first rental day. Transfers are not available from any location that is not listed on the VIP check-in page. Customers with reserved transfers must contact the branch 4 days prior to the first rental days to schedule the shuttle pick up time otherwise the shuttle service cannot be guaranteed. Transfer hours are between 11AM and 1PM.

• Clients cannot pick up the vehicle the day they arrive from overseas or trans-continental and it is recommended to spend the first night at an airport hotel or motel.
• Transfers are provided to (but not from) the following international airports:
  • Los Angeles - LAX
  • San Francisco - SFO
  • Oakland - OAK
  • Las Vegas - LAS
  • Denver - DEN
  • Newark - EWR
  • Orlando - MCO
  • Seattle - SEA

  Transfers will be provided from Monday to Saturday between 11am and 1pm at the latest. There will be no transfers after 1pm.

Transfer & Distances to/from Britz station:

Los Angeles

• Select Los Angeles Intl. Airport (LAX) hotels (40 miles – transfer available for a fee)
• Los Angeles Intl. Airport (LAX) (40 miles - transfer available for a fee for drop off only)
• Santa Monica (25 miles – no transfer)
• Marina Del Rey / Venice (30 miles – no transfer)
• Downtown Los Angeles (35 miles – no transfer)
• Burbank Airport (35 miles – no transfer)
• Anaheim/Disneyland (70 miles – no transfer)
• One-way rental cars are available from/to Thousand Oaks

San Francisco

• San Francisco Airport (SFO) & select hotels (30 miles; transfer available for a fee)
• Note: The pickup at the SFO airport is in the “Kiss & Fly area” which requires a train,
• Uber or Lyft ride from the airport terminals.
• Downtown San Francisco (20 miles; no transfer)
• Public transportation via San Leandro BART train station (0.8 miles transfer available for a fee) < br/>- SFO airport (approx. $10.75/PP; 60 min) < br/>- Downtown San Francisco (approx. $5.15/PP; 25 min).
• Transfer available for a fee between our branch and the San Leandro BART train station. The BART train schedule can be found @
• http://www.bart.gov/schedules/byline.aspx (select Fremont - Daly City or Dublin -Daly City)

Las Vegas

• Las Vegas Intl Airport (LAS) & hotels - (5 miles - transfer available for a fee)
• The Strip - (5 to 15 miles - transfer available for a fee)
• Downtown Las Vegas - (7 miles - no transfer)

Denver

• Select Denver Intl. Airport (DEN) hotels (20 miles – transfer available for a fee)
• Denver Intl. Airport (DEN) (20 miles – transfer available for a fee for drop off only)
• Downtown Denver (15 miles – no transfer)

New York

• Newark Airport (EWR) &- select hotels (20 miles – transfer available for a fee)
• JFK or La Guardia airports - 45 miles; no transfer
• Downtown Manhattan - 35 miles; no transfer
• NJ TRANSIT train stop - 3 miles -(transfer available for a fee)
  • Train directly to EWR airport $16.75pp; 55 min)
  • Penn Station in Manhattan $16.75pp; 80 min)
  • Manhattan to JFK: Subway to Howard Beach $4.00pp or
  • LIRR train to Jamaica Station $7.50pp then Air Tram $8.00pp

Orlando

• Select Orlando Intl. Airport (MCO) hotels (17 miles – transfer available for a fee)
• Orlando Intl. Airport (MCO) (17 miles – transfer available for a fee for drop off only)
• Downtown Orlando (5 miles – no transfer)
• International Drive (8 miles – no transfer)
• Disneyworld or Disneyworld hotel (23 miles – no transfer)
• Sanford International airport (25 miles – no transfer)

Seattle

• Select Seattle Intl. Airport (SEA) hotels (5 miles; transfer available for a fee)
• Seattle Intl. Airport (SEA) (5 miles; transfer available for a fee for drop off only)
• Downtown Seattle (8 miles; no transfer)
• Public transportation with bus 132 from downtown Seattle to stop Des Moines
• Memorial Dr S & S 96th St (approx. $2.50/PP, 30 min from downtown; 0.2 mile from branch; no transfer)

Dallas Forth Worth

• Dallas Fort Worth Intl. Airport (DFW) & -hotels (35 miles; no transfer)
• Dallas Love Field Airport (DAL) (32 miles; no transfer)
• Downtown Dallas Forth Worth (31 miles; no transfer)

Vehicle Pick-Up

Online VIP Check In

It is compulsory to complete the VIP online check-in at least 14 days prior to the vehicle pick-up date @ http://www.britz-usa.com/check-in 

To access the online VIP check-in system and enter their information yo require

 The Britz USA booking number (B-LAX-XXXXXX, etc.) or the Tour Operator Ref# as shown on the Britz USA invoice,

 The pick-up date, and

 The pick-up location.

Customer Orientation

Staff speak German & English at all locations - Dutch, French, Italian & Spanish at some locations. After completing the paperwork the clients get a very thorough personal walk-thru of the recreational vehicle. In addition every vehicle is equipped with an operation manual in English/German. In case of an emergency, accident or technical problems, clients may call the emergency toll free number 24 hours a day, 7 days a week. The number is printed on the key chain.

Security Deposit

Britz requires a security deposit of US$1,500.00 at the time of pickup (Credit Card only!). Additional deposit may be required for special events e.g. Coachella or Burning Man, Stagecoach, Further Future, “NASCAR, when a surcharge applies or if no mileage has been pre-paid etc Security Deposit will be authorized (not charged) on credit card at the time of pickup. Credit Card holder must be present at the time of RV pick-up. Drop off charges and/or damages will be charged to the credit card and/or the authorization. Based on the credit card company rules, for reservations up to 29 nights. No pets permitted. A $ 250.00 minimum cleaning/deodorizing fee applies with either violation. The clients are responsible to return the vehicle with the interior clean and holding tanks dumped. The vehicle exterior does not require cleaning by the customer (the exceptions are special events such as Burning Man, RAAM, EDC, etc). Cleaning and dumping charges apply as posted at the drop-off location. For reservations of 30 nights and longer the deposit amount is charged on the credit card. Additional deposits may be required or charged for special events such as a regional festival, “Coachella”, “Burning Man”, “Stagecoach, “Further Future”, “NASCAR”, “EDC”, “RAAM” etc. when a surcharge applies or if no mileage has been prepaid.

Vehicle will not be handed out in case of insufficient funds; the reservation will be cancelled and prepaid funds are forfeit.

• Season Surcharge $1000 per rental, for all San Francisco pick ups $200 for all Las Vegas & $500 Los Angeles pick ups. 18 Aug to 26 Aug 2024. When the August Season Surcharge is applied a $2,000 deposit is charged (and not just authorized).
• Season Surcharge $300 for Pick ups in New York 14th Sep to 5th Oct 2024

Burning Man Festival

A USD$2000 refundable cleaning and security deposit (credit card only) is required for this event.  Name or credit card changes are not permitted on confirmed reservations and the main renter/credit card holder must be present at the time of pick-up. 

Vehicles will not be handed over in case of insufficient funds for security deposit nor can you use a 3rd Party credit card.  The reservation will be cancelled and prepaid funds are forfeited. NO exceptions will be made. 

This year the requests to attend the "Burning Man Festival" will again coincide with the requests by families. To ensure that families can rent a motorhome and for operational reasons we discourage the relatively short Burning Man bookings. Currently we are not accepting ‘typical’ Burning Man bookings and will review again in the upcoming spring.

12-nights minimum when the August Season Surcharge applies

Additional Deposit after an Accident

Regardless of the customer being at fault or not, before handing out a replacement unit we request from the customer an additional US$ 2,000 charged on the credit card. Such amount will be reimbursed at drop-off (minus any fees/charges). 

Drivers License

A valid original national drivers license is required and must be presented for each driver (no photocopies) at the time of pick-up. In addition it is recommended that foreign customers have an international driver's licence or an English translation of the license issued by their home country. All drivers must meet the age requirement.

Vehicle Substitution

If for any reason the booked RV should not be available, Britz reserves the right to substitute a higher-rated RV at no additional cost. Should a lower-rated RV be substituted, the liability is limited to the refund of the gross rate difference of the two vehicles.

Vehicle Length

If a customer requires the exact measurements to make arrangements with a ferry or other service such customer needs to book with our sister company Road Bear RV. For Britz USA we cannot guarantee the length of the assigned vehicle.

Additional Items

These additional items are available for hire and are payable upon pick up:

• GPS - US$50 per rental
• WiFi hotspot Up to five devices can connect with the WiFi hotspot which offers unlimited data while traveling in the USA and Canada. With the WiFi hotspot a phone credit for national and international calls is included as well as the use of real-time navigation maps which also work offline. The daily fee for this service is USD$12.50 per day with a maximum of USD$225 per booking (plus sales tax when paid at pickup)
• Sunpass Transponder $5 night max $50 per rental Orlando pick up only
• Camping Chair - US$12.00 per rental (Inc in Stress Free Package)
• Generator Hire $3.50/hour payable at drop off
• Transfers $195/booking - roundtrip transfers to and from select airport hotels and drop offs to select airports.
• Season Surcharge $1000 per rental, for all San Francisco pick ups $200 for all Las Vegas & $500 for LAX pick ups. 19 Aug to 28 Aug 2025. (12-nights minimum when the August Season Surcharge applies)
• Season Surcharge $300 for Pick ups in New York 13th Sep to 5th Oct 2025
• VIP Plus Upgrade: $ 17.95/night.
• Supplemental Liability Insurance (SLI): $ 15.95/night

Sales Tax

Sales tax will be added to all items not pre-booked as follows:

• Los Angeles - 9.50%
• San Francisco - 10.75%
• Las Vegas - 8.38%
• Denver - 9.25%
• New York - 6.625% 
• Orlando - 6.5%
• Seattle -10% for reservations with more than 30 nights 17.7% for reservations up to 30 nights
• Dallas Forth Worth 8.25%

This excludes SLI Insurance (optional), New Jersey Security Fee & Colorado Road Safety Fee.

Convenience Kit

The Convenience Kit includes:

• Comforter, Cover for Comforter
• Sheet, Pillow, Pillow Protector, Pillow Case
• Bath Towel, Hand Towel & Wash Cloth
• Kitchen Towel, Cleaning Towel, Paper Towel Roll, First Aid Kit
• Broom, Dust Pan & Brush, Bucket / Trash Can, Cloth Hangers, Flash Light, Lighter / Matches, Levelers
• Glass, Cup, Dinner Plate, Salad Plate, Mixing Bowl, Knife, Fork, Spoon, Teaspoon
• Roast Slicer, Cookware Set, Can Opener, Cork Puller / Bottle Opener, Vegetable Peeler, Turner, Basting Spoon, Slotted Spoon, Grill Fork, Whisk, Coffee Maker, Tea Kettle, Measuring cup, Colander, Cutting Board, Plastic Containers, Toaster

Your Responsibilities while Operating the RV

Gasoline, Propane and Oil

The cost of propane, gasoline and oil is not included and Britz does not assume responsibility for estimates of consumption. All vehicles are delivered with full tanks and the customer is expected to return the RV with full tanks or will be charged for the refueling plus a service fee.

Maintenance

The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon return of the RV and presentation of all receipts (see Mechanical Breakdown). It is the drivers responsibility to operate the RV in a safe manner and to exercise all caution possible.

Mechanical Breakdown/Repairs

For maintenance & repairs exceeding US$50 the customer must call the Britz 24-hour toll free telephone assistance to get an authorization. Non-authorized invoices exceeding US$50 will not be reimbursed. Receipts and replaced parts must be presented to Britz for reimbursement. Customer will be held responsible for mechanical damage due to negligence in operation and/or maintenance.

In the Event of an Accident

Insurance coverage may be void if the following instructions are not followed: The customer must

• Obtain from the police officer investigating the accident a local police report,
• Notify Britz USA as soon as possible but not later than 24 hours after the accident,
• Provide not later than the return of the vehicle the completed accident report form which is supplied to the customer and located in the vehicle along with the registration & insurance papers; such full-written report must contain the other party's name, address, phone number, driver's license number, date of accident, etc.

Unauthorized Extension of the Rental Period

Cleaning Fee

The clients are responsible to return the vehicle with the interior clean and holding tanks dumped. The vehicles exterior does not require cleaning by the customer. The vehicle exterior does not require cleaning by the customer (the exceptions are special events such as Burning Man, RAAM, EDC, etc). Cleaning and dumping charges apply as posted at the drop-off location

Parking/Traffic Violations

It is the clients responsibility to report and pay for all parking/traffic violations at check-in. Failing to report these violations at drop off will cause a charge of an administrative fee of up to US$100 plus the fine (including all late charges) to the clients credit card.

Toll Road System in the Florida Keys

Since February 2011 the Florida Turnpike Enterprise has implemented all-electronic open road tolling for the 47 miles stretch of the Turnpike, from US1 in Florida City to the Miami-Dade/Broward County line. The old toll booths have been removed and the toll-fees cannot be paid in cash any longer.

There are the following options for payment to travel on the Turnpike:

There are the following options for payment to travel on the Turnpike: 1. Customers picking up in MCO may conveniently rent a Sun Pass transponder at the branch. . (We do not accept bookings in
advance, but the product can be added when the guest is picking up their vehicle.) 2. A SunPass Transponder can be obtained by calling 1-888-865-5352 or visiting www.SunPass.com. The transponder will allow traveling on toll roads by paying money into the personal SunPass account. 3.The TOLL-BY-PLATE program can be used as an alternative. This program captures an image of the vehicle license plate and bills the registered owner of the vehicle for the toll amount. The TOLL-BY-PLATE program allows the customer to call in to register for a TOLL-BY-PLATE account and to pay for tolls before an invoice is issued. Payments can be made by cash, credit/debit card on-line or through new payment kiosks located at major retail stores.

 

Important Florida toll notice

Florida State Law (Statute 316.1001) requires payment of prescribed tolls for the usage of toll facilities. Failure to comply with this statute may result in the assessment of a US$100 or more civil penalty, assessment of court costs, and suspension of the vehicle registration and/or suspension of the drivers license. It will be important for the customer to inform the Britz drop off location of the fact that they traveled on the Florida Turnpike regardless of what option they choose. In case that an invoice for toll fees will be sent to Britz as the registered owner of the vehicle, all charges due will be charged to the customers credit card on file and processed according to Britz rental provisions with regards to traffic citations (incl administrative fees).

Sunpass Transponder $5/night (max $50 booking) available with Orlando MCO pick up only.

Vehicle Return

Vehicle Drop Off

Drop Off Time: Between 8:00 AM and 10:30 AM

No complimentary transfers to the Airports and Hotels after 11:00 AM

Charges for late RV return or unauthorized extension of the rental period US$30 per hour or US$300 per night (plus applicable rental charges). The regular rental rates apply only with proper authorization through Britz prior to a rental extension.

The clients are advised to return the RV with the interior cleaned and holding tanks dumped to avoid any cleaning/dumping charges.

Generator use will be charged at US$3.00 per hour plus local tax.

Additional miles will be charged at US$0.45 per mile plus local tax.

Insurance and Liability for Damage

Public Liability Insurance

PLI provides the Renter Auto Liability Coverage for up to the state minimum financial responsibility limits against claims made by a third part for bodily injury and/or property damage sustained as a result of an accident while Renter is operating the Rental Vehicle.

Supplemental Liability Insurance (Optional)

The optional SLI coverage provides the Renter Auto Liability Coverage for amounts over the state limits and up to $500,000 against claims made by a third part for bodily injury and/or property damage.

Premium VIP Coverage

This is included in the daily rate. Security Deposit: US$1,5000 VIP includes secondary Comprehensive and Collision coverage for the rented vehicle with a deductible (liability) of US$1,500 per incident.

Coverage includes but is not limited to:

• Accidental damages to the vehicle (renters or third party's fault)
• Uninsured Motorists in case the renter is involved in an accident with a non-insured driver.
• Windshield & Glass Damage
• Vehicle Theft & Fire (personal property and items in the vehicles are always excluded)
• Vandalism

NOTE: No insurance coverage is provided (liability or comprehensive & collision) while traveling into non-authorized areas including, but not limited to, the country of Mexico, the inner cities of New York, Montreal & Quebec (Canada).

Vip Plus Upgrade

With a standard rental with Britz, you are responsible for any and all loss or damage to the vehicle from any cause regardless of fault to a maximum of $1,500 per incident.

The optional Vip Plus Upgrade is not mandatory. Vip Plus Upgrade reduces the customer’s liability for damage to the rental vehicle in the case of an accident to $0. (unless otherwise specified under notes 1-5 below). Clients can either purchase Vip Plus Upgrade in advance or at the branch (sales tax applies).

Vip Plus Upgrade is not an insurance and only reduces the financial responsibility of the renter if the rented vehicle is damaged or stolen.

The Advantages of the Vip Plus Upgrade are:

Eliminates the deductible in case of a loss to the rented vehicle, provided that the renter is not in violation of the Rental Agreement;

No need to file a claim with your personal car insurance

Please note that the Vip Plus Upgrade will not apply if: (1) the renter uses the vehicle in violation of the rental agreement; (2) the renter fails to remove the keys or lock all doors and close windows and the vehicle is stolen; (3) the renter fails to notify us and the police immediately after loss; and (4) the renter fails to pay charges under the Rental Agreement; or (5) as allowed by the applicable state or provincial law

Before deciding to purchase Vip Plus Upgrade, the renter may wish to determine whether their own vehicle insurance provides coverage for rental vehicle damage or loss and can determine the amount of deductible under their own insurance policy.

Vip Plus Upgrade is not insurance and the purchase of Vip Plus Upgradeis not mandatory, it is optional.

Non-Covered Damages

No liability, comprehensive or collision insurance coverage is provided and the customer has full legal and financial responsibility in case of:

• Damages to the interior of the vehicle;
• Personal injury, personal items and property;
• Carrying more passengers than having seat belts available;
• Deliberate or willful damages caused by the renter or his guests; Damages caused to the vehicle by abuse or misuse for illegal activities;
• Damages where the customer is charged by the local authorities for being careless;
• Damages caused by freezing, e.g. unit not winterized, or overheating of vehicle or systems;
• Driving the vehicle without a rental agreement, in breach or violation of the rental agreement;
• Damages and accidents caused under the influence of alcohol, drugs or any other controlled substance;
• Damages as a result of the customer using a levelling system (if reconnected by the customer)
• Damages as a result of driving with an extended awning
• Damages and injuries caused by neglecting proper operating procedures, e.g. incorrect fuel type or quality ignoring oil or coolant levels, air pressure, etc., by overloading the vehicle and/or exceeding the legal towing capacity (towing limit is with proper equipment 1,500 lbs. – enclosed trailers, boats or vehicles are not allowed);
• Damages where the customer is showing gross negligence or willfulness in failing to abide by the local laws and rules or disregarding common sense resulting in damage to the vehicle or third-party vehicle or property;
• Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheet and rental terms & conditions, or not listed on the rental agreement or not having a valid, original driver license; and
• Damages and losses due to “off-road” usage, or caused during travel in or thru restricted areas, following incorrect GPS guidance, traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada) (see section 4.13 "Pet, Smoking and Travel Restrictions”).

Please take note: In case of a claim, Britz USA will not act as an adjuster for any third-party insurances purchased by the renter that are not offered by Britz USA (such as $ 0.00 deductible insurance, etc.)

Technical Difficulties with the Vehicle and its Features

While our first and foremost priority is to provide our mutual customers an excellent and high quality vehicle and service, unexpected technical difficulties can arise. To ensure that our mutual customers can enjoy their motorhome experience we provide an extensive vehicle explanation and with every vehicle an operations manual and the phone number of our 24-hours/7-days help line which is free of charge from any landline in the USA.

Please note: We are not returning phone calls or accepting requests to call a customer back because customers may be hiking, visiting a museum, etc. and not at the vehicle when we call. The customers shall call when at or nearby the vehicle.

When we receive a phone call we differentiate between an inconvenience and an emergency:

• We define an Inconvenience as something that requires the customer to spend additional time, a workaround or a non-safety related feature is not available. Examples are purchasing ice because the refrigerator is not working, the DVD player not working or the slide-out is not extending and therefore the interior space not increased.
• We define as Emergency when the motorhome cannot be driven safely anymore. An example is when the engine stopped working. In this case the Vacation Interruption (VIP) Insurance applies (see next paragraph).

VIP - Vacation Interruption Protection

Should the renters motor home vacation be interrupted by an Emergency as defined above, not accident or damages cause by the renter for more than 12 working hours after reporting such to Britz, the renter will be reimbursed for the greater of the gross daily rental rate or expenses for hotel rooms up to US$25 per person per night and car rental up to US$50 per day per motorhomes with a combined maximum of US$1,500 per rental agreement.

Please take note: In case of a claim, Britz will not act as an adjuster for any third party insurances purchased by the renter (such as US$0 deductible insurance, etc).